Create a Personalized Banking Experience for Your Customers with AI-Powered Chatbots
The banking industry is one of the most conservative and competitive, yet widely used industries. It involves massive customer interactions, transactions and documentation; the cost to serve customers and their satisfaction are the top concerns this industry faces. Realizing this, banks are focusing on the future technologies like RPA, AI, Chatbots to create better engagement with […]
AI for Customer Service: Comprehensive Guide with 6 Practical Use Cases
Customer service is the heart of every business; yet, not a super easy task to be accomplished. Most companies employ an army of executives to meet the customers’ requests to retain with their brands. Still, it becomes an arduous task to stay tuned with customers 24/7; as a result, leaves a few customers outraged, leading […]
5 Exciting Ways Artificial Intelligence Is Transforming HR Processes
Unsatisfied, unhappy and overwhelmed employees will be inefficient and unproductive, and this reflects on the overall performance of your organization’s outcomes. And, mostly it’s the HR team that faces the uphill task of employee engagement and retention. According to a Gallop News Report, 87% of employees worldwide are not engaged at work and companies with highly […]
AI Chatbots – Engage Disengaged Employees for Supercharged Productivity, ROI
Engaging disengaged employees is critical for a business’ success and growth. Disengaged employees are not only less productive but also a huge threat to the growth of the business itself. If your business fails to engage employees then you’ll be losing out to your competitors that keep employees engaged, happy and motivated. Well, let’s get started with […]
Chatbots for Marketing – Customer Engagement & Demand Generation [Infographic]
Marketing is ever evolving and digital marketers have to sweat it out when it comes to demand generation. Accessing customers’ data from different touch points across multiple platforms is never easy and requires massive efforts. However, the arrival of Artificial Intelligence and chatbots have transformed the marketing landscape. Presently, marketers have started to use chatbots for […]
Benefits of Taking Over Digital Marketing with AI Chatbots
Many presume chatbots just stop with customer support; in the real-world they go even beyond that. Yes, AI-powered chatbots added to your marketing strategies can help your marketing team study, analyze and push your prospects to the sales funnel with ease. Not just that, by entertaining with customers with follow-up insights based on their preferences, […]
5 Reasons Why Your Business Needs Sales Force Automation
64 percent of a salesperson’s time, more than five hours out of an eight-hour work day, is spent not selling. Shocking?! Where and how do they spend their time then? If the sales team is not spending time on the things they are supposed to do in this hyper-competitive market-place, it can be costly. Rather than spending time on sales […]
Helping a Visionary Pediatric Crowns Company Embrace Automation for Their Inventory and Customer Service
Case study at a glance Client is a pediatric dental crown manufacturer and supplier who wanted to automate their product inventory and customer order details. Coventus helped design and develop a basic ERP system to help with the tracking process. This system replaced the manual effort of filling and maintaining Excel sheets. As a result, […]
How we helped a leading US manufacturer improve their operational efficiency with a custom-built mobile inspection app
About our client Our client is a leading North American provider of production materials and integrated supply chain solutions. The client’s integrated network of over 75 metals and plastics service centers offers a complete line of non-ferrous metals such as copper, brass, steel, and semi-finished plastics, including over 120,000 varieties of products they deliver to […]
Paper Vs Digital: Time to Upgrade Your Inspection Processes
Business processes stay unchanged for several reasons, including familiarity and cost concerns, even when alternatives promise better outcomes. This is especially true for inspections. While inspections are a crucial part of operations in industries like oil and energy, healthcare and supply chain, using outdated methods can lead to wasted time, potential errors, and missed opportunities […]